Privacy Policy
Updated On 07/09/2025
Sandwicheez (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across all our services, including our website (www.sandwicheez.com), Paytronix online ordering, mobile applications, loyalty programs, SMS marketing programs, and other online or offline interactions (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We may collect information in the following categories:
a. Personal Information
- Name
- Email address
- Phone number
- Postal address
- Date of birth (where required)
- Payment information (processed by third-party providers)
b. Account and Transaction Information
- Loyalty program account details
- Order history and preferences
- Online ordering activity
c. Device and Usage Information
- IP address
- Device identifiers
- Browser type
- Location (where enabled)
- Interaction logs (website, app, SMS, etc.)
d. Mobile and SMS Information
- Mobile number provided during SMS or loyalty enrollment
- SMS interactions (opt-in, opt-out, message logs)
e. Geolocation Information
If you enable location permissions in our mobile app, we may collect precise geolocation data to provide features such as store locators, delivery services, and personalized offers. You may disable location services at any time in your device settings. Disabling location services may limit certain app features.
2. How We Collect Information
We collect information:
- Directly from you when you create an account, place an order, sign up for loyalty programs, or opt into email or SMS marketing.
- Automatically when you visit our websites, apps, or use our Services.
- From third-party partners such as Paytronix for loyalty and ordering integrations.
3. How We Use Information
We use your information to:
Provide and manage our Services, orders, and loyalty programs.
Send you account updates, order confirmations, and transactional communications.
Offer promotions, offers, and loyalty rewards (via email, SMS, or push notifications).
Personalize your experience across our platforms, including tailoring content and recommendations based on your location if you have enabled geolocation.
Conduct analytics, improve services, and develop new offerings.
Ensure compliance with legal obligations.
4. Mobile Application and Geolocation
When you use our mobile app, we may request permission to access precise geolocation data to:
- Show nearby Sandwicheez locations.
- Determine delivery availability and times.
- Provide location-based promotions or services.
- Improve our app and Services.
You can disable location services in your device settings at any time. However, disabling geolocation may limit certain features of our mobile app.
Our mobile app may also request permission to:
- Send you push notifications about orders, offers, or loyalty updates.
- Access your camera if you choose to scan QR codes for loyalty rewards.
5. SMS Marketing Program
When you opt into our SMS marketing through our loyalty enrollment page or other platforms, you consent to receive automated promotional and personalized text messages from Sandwicheez.
Key SMS Program Details:
- Messages may include promotions, loyalty offers, new menu items, and more.
- Messages will be sent from (510) 298-5794 and start with Sandwicheez.
- Message frequency varies.
- Consent is not a condition of purchase.
- Message and data rates may apply.
- Mobile opt-in data will never be shared or sold.
To opt-out: Text STOP to (510) 298-5794. You will receive a final confirmation text.
For support: Text HELP to (510) 298-5794 or contact us at contact@sandwicheez.com or (510) 444-6644.
6. How We Share Information
We do not sell your personal information.
We may share your information:
- With service providers (e.g., Paytronix, payment processors, SMS vendors) who help us operate our business.
- As required by law, to protect our rights, or in a business transfer (merger, acquisition).
- With marketing or analytics partners to improve our Services (without sharing mobile opt-in data).
7. Your Choices
- Email Marketing: Use the unsubscribe link in our emails.
- SMS Marketing: Text STOP to (510) 298-5794.
- Loyalty Communications: Manage preferences in your loyalty account.
- Geolocation: You can disable location tracking in your device settings at any time. If you disable location services, some features (such as local offers or delivery verification) may not be available.
- Cookies and Tracking: Adjust your browser or app settings.
8. Account Deletion
You have the right to request deletion of your Sandwicheez account, including loyalty program participation. To delete your account:
Log in to your account via our website or mobile app, go to Account Settings, and select Delete Account, or
Email us at contact@sandwicheez.com or call (510) 444-6644.
Please note:
Deletion will permanently remove your profile, order history, loyalty rewards, and saved preferences.
We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention or accounting records.
9. Data Retention
We retain your information only as long as necessary to provide our Services, comply with laws, or protect our interests.
10. Data Security
We implement reasonable physical, technical, and administrative safeguards. However, no system is completely secure.
11. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from children.
12. External Links
Our Services may contain links to third-party websites (e.g., payment providers, social media). We are not responsible for their privacy practices.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted here with the updated effective date. Your continued use of the Services signifies acceptance of the changes.
14. Contact Us
For questions or concerns, contact us at:
- Email: contact@sandwicheez.com
- Phone: (510) 444-6644