Privacy Policy

Updated On 05/13/2025

Last Updated: 5/12/2025

Sandwicheez (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across all our services, including our website (www.sandwicheez.com), Paytronix online ordering, mobile applications, loyalty programs, SMS marketing programs, and other online or offline interactions (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect information in the following categories:

a. Personal Information

• Name
• Email address
• Phone number
• Postal address
• Date of birth (where required)
• Payment information (processed by third-party providers)

b. Account and Transaction Information

• Loyalty program account details
• Order history and preferences
• Online ordering activity

c. Device and Usage Information

• IP address
• Device identifiers
• Browser type
• Location (where enabled)
• Interaction logs (website, app, SMS, etc.)

d. Mobile and SMS Information

• Mobile number provided during SMS or loyalty enrollment
• SMS interactions (opt-in, opt-out, message logs) 

2. How We Collect Information

We collect information:

• Directly from you when you create an account, place an order, sign up for loyalty programs, or opt into SMS marketing.
• Automatically when you visit our websites, apps, or use our Services.
• From third-party partners such as Paytronix for loyalty and ordering integrations.

3. How We Use Information

We use your information to:

• Provide and manage our Services, orders, and loyalty programs.
• Send you account updates, order confirmations, and transactional communications.
• Offer promotions, offers, and loyalty rewards (via email, SMS, or push notifications).
• Personalize your experience across our platforms.
• Conduct analytics, improve services, and develop new offerings.
• Ensure compliance with legal obligations.

4. SMS Marketing Program

When you opt into our SMS marketing through our loyalty enrollment page (link) or other platforms, you consent to receive automated promotional and personalized text messages from Sandwicheez.

Key SMS Program Details:

• Messages may include promotions, loyalty offers, new menu items, and more.
• Messages will be sent from (510) 298-5794 and start with Sandwicheez.
• Message frequency varies.
• Consent is not a condition of purchase.
• Message and data rates may apply.
• Mobile opt-in data will never be shared or sold.

To opt-out: Text STOP to (510) 298-5794. You will receive a final confirmation text.

For support: Text HELP to (510) 298-5794 or contact us at contact@sandwicheez.com or (510) 444-6644.

5. How We Share Information

We do not sell your personal information.

We may share your information:

• With service providers (e.g., Paytronix, payment processors, SMS vendors) who help us operate our business.
• As required by law, to protect our rights, or in a business transfer (merger, acquisition).
• With marketing or analytics partners to improve our Services (without sharing mobile opt-in data).

6. Your Choices

• Email Marketing: Use the unsubscribe link in our emails.
• SMS Marketing: Text STOP to (510) 298-5794.
• Loyalty Communications: Manage preferences in your loyalty account.
• Cookies and Tracking: Adjust your browser or app settings.

7. Data Retention

We retain your information only as long as necessary to provide our Services, comply with laws, or protect our interests.

8. Data Security

We implement reasonable physical, technical, and administrative safeguards. However, no system is completely secure.

9. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from children.

10. External Links

Our Services may contain links to third-party websites (e.g., payment providers, social media). We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with the updated effective date. Your continued use of the Services signifies acceptance of the changes.

12. Contact Us

For questions or concerns, contact us at:

• Email: contact@sandwicheez.com
• Phone: (510) 444-6644